Terms of service

Welcome to babyboofashionc.shop.

These Terms of Service govern your access to and use of babyboofashionc.shop, including the purchase of products and the use of any content, features, customer accounts, communications, and services made available through the website.

Throughout these Terms of Service, “we”, “us”, and “our” refer to babyboofashionc.shop. “You” and “your” refer to any visitor, customer, account holder, or other person using the website.

By accessing the website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service and the policies referenced in them.

Please read these Terms of Service carefully before using the website. If you do not agree to them, you must not use the website or place an order.

Nothing in these Terms of Service excludes, restricts, or limits any consumer right or legal remedy that cannot lawfully be excluded under applicable United Kingdom law.

1. About babyboofashionc.shop

babyboofashionc.shop is an online retail website offering fashion products and related merchandise.

Customer service enquiries may be sent to:

Email: info@babyboofashionc.shop

Our online store is hosted using Shopify, which provides the ecommerce platform through which our products and services are offered.

2. Policies Forming Part of These Terms

The following policies form part of your agreement with us where applicable:

• Privacy Policy

• Return and Refund Policy

• Shipping Policy

• Contact Information

• Legal Notice

• Any product-specific terms displayed before checkout

You should review these policies before placing an order.

If a product-specific term conflicts with these general Terms of Service, the product-specific term will apply to that product to the extent that it is lawful and was clearly disclosed before purchase.

3. Eligibility

By using the website or placing an order, you confirm that:

• You are legally capable of entering into a binding contract

• You are at least 18 years old or are using the website with the permission and supervision of a parent or legal guardian

• The information you provide is accurate, complete, and current

• You will use the website only for lawful purposes

• You will comply with these Terms of Service and applicable laws

We do not knowingly enter into contracts with persons who are not legally capable of entering into a binding agreement.

4. Personal Use

Products offered through the website are primarily intended for personal and household use.

You must not use the website to purchase products for fraudulent, unlawful, or unauthorised resale purposes.

We may limit or reject orders that reasonably appear to have been placed by:

• Resellers or distributors

• Automated purchasing systems

• Persons attempting to avoid purchase limits

• Persons engaged in fraudulent or abusive activity

This section does not prevent a legitimate business customer from contacting us regarding a lawful purchase.

5. Customer Accounts

Certain website functions may allow you to create a customer account.

You are responsible for:

• Providing accurate account information

• Keeping your contact and delivery details current

• Maintaining the confidentiality of your password

• Restricting access to your account and device

• Informing us promptly of suspected unauthorised activity

You must not create an account using another person’s identity or provide false, misleading, or fraudulent information.

We may suspend or restrict an account where we reasonably believe it has been compromised, misused, or used in breach of these Terms of Service.

To report unauthorised account activity, contact:

info@babyboofashionc.shop

6. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, materials, measurements, sizing information, prices, and availability information are accurate.

However:

• Colours may appear differently depending on your screen and device settings

• Measurements may vary slightly because of manufacturing methods or manual measurement

• Product packaging, labels, or minor design details may change

• Images may contain styling accessories that are not included

• Products may appear larger or smaller in photographs than they are in person

You should review all available product information, sizing details, selected options, and care instructions before placing an order.

Nothing in this section affects your rights where a product is faulty, materially misdescribed, not of satisfactory quality, or not fit for its intended purpose.

7. Sizing

Customers are responsible for reviewing the size guide, measurements, fit information, and selected size before completing an order.

Sizing may vary between products and manufacturers. A size label alone may not provide an accurate comparison between different products.

Where a product is ordered in the wrong size, it may be returned in accordance with our Return and Refund Policy, subject to the applicable return conditions.

8. Product Availability

All products are subject to availability.

Adding a product to a shopping cart does not reserve it. A product may become unavailable before an order is accepted or dispatched.

We may:

• Limit the quantity available per order or customer

• Correct inaccurate inventory information

• Withdraw products from sale

• Cancel unavailable products

• Offer an alternative product with your agreement

• Refund amounts paid for unavailable products

Where only part of an order is unavailable, we may fulfil the remaining items and refund the unavailable item unless doing so would materially alter the nature of the order.

9. Prices

Product prices are displayed in the currency shown on the website or during checkout.

The total amount payable will be displayed before you submit the order.

Where applicable, the total may include:

• Product prices

• Applicable taxes

• Delivery charges

• Discounts

• Other mandatory charges disclosed before payment

Prices may change at any time before an order is accepted. Price changes will not normally affect an order that has already been accepted.

10. Pricing Errors

Despite reasonable care, a product may occasionally be displayed with an incorrect price, discount, description, or promotional condition.

If an obvious error is identified before the order is accepted, we may:

• Correct the error

• Inform you of the correct information

• Ask whether you wish to proceed

• Cancel the affected order if you do not wish to proceed

If payment has already been taken for a cancelled order, the affected amount will be refunded to the original payment method.

We will not rely on this clause merely because a product later becomes less profitable.

11. Promotions and Discount Codes

Promotions, discount codes, free gifts, and special offers are subject to the conditions displayed with the relevant promotion.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash

• Only one discount code may be used per order

• Discounts cannot normally be applied retrospectively

• Promotions may be limited by date, product, location, availability, or customer

• Promotional offers may end when allocated stock is exhausted

• Fraudulent or unauthorised use may result in cancellation

If returning part of an order means that the remaining items no longer qualify for a promotion, the refund may be recalculated based on the products retained.

This does not affect statutory rights relating to faulty or non-conforming products.

12. Placing an Order

To place an order, you must follow the checkout process and provide the requested information.

Before submitting an order, you are responsible for checking:

• The products selected

• Sizes, colours, styles, and quantities

• Billing details

• Delivery details

• Contact information

• Delivery method

• Promotional codes

• The total amount payable

By submitting an order, you make an offer to purchase the selected products under these Terms of Service.

Submitting an order does not automatically mean that we have accepted it.

13. Order Acknowledgement

After you submit an order, you may receive an automated email acknowledging that the order has been received.

An automated acknowledgement does not necessarily constitute acceptance of the order.

Please check the acknowledgement carefully and contact us promptly if any order or contact information is incorrect.

14. Order Acceptance and Contract Formation

A binding contract is normally formed when we send confirmation that your order has been accepted or dispatched.

Each product in an order may form a separate contract. We may accept some products while declining or cancelling others where reasonably necessary.

We may decline or cancel an order before acceptance for reasons including:

• Product unavailability

• An obvious price or description error

• Payment authorisation failure

• Suspected fraud or unauthorised activity

• Delivery restrictions

• Breach of these Terms of Service

• An inability to verify necessary information

• Legal or regulatory restrictions

• Unusually large orders suggesting unauthorised resale

If an order is cancelled after payment has been received, we will refund the affected amount to the original payment method.

15. Order Confirmation

We will provide order or contract confirmation electronically, normally by email.

The confirmation may include:

• Your order number

• Products purchased

• Delivery information

• Amount paid

• Relevant store policies

• Other contract information

You are responsible for ensuring that the email address supplied during checkout is correct and accessible.

You should retain the confirmation and applicable policies for your records.

16. Payment

Payment must be made using a payment method available during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method

• The information supplied is accurate

• Sufficient funds or credit are available

• The transaction is lawful

Payments may be processed by Shopify, Shopify Payments, PayPal, banks, card networks, digital wallet providers, or other payment providers.

We do not normally receive or store complete payment card numbers or card security codes.

17. Payment Authorisation

Your payment method may be authorised or charged when:

• The order is submitted

• The order is accepted

• The order is prepared

• The order is dispatched

The timing depends on the payment method and payment provider.

If payment cannot be authorised, we may delay, decline, or cancel the order.

We are not responsible for separate fees charged by your bank, card issuer, payment provider, or currency conversion provider.

18. Fraud Prevention

We may take reasonable steps to prevent fraud and protect customers, payment providers, and our business.

These steps may include:

• Reviewing order information

• Comparing billing and delivery details

• Verifying payment authorisation

• Requesting additional confirmation

• Limiting quantities

• Delaying dispatch during review

• Cancelling suspicious transactions

We will not ask you to send complete card numbers, security codes, account passwords, or online banking credentials by email.

Failure to provide information reasonably required to verify an order may result in cancellation and refund.

19. Order Changes and Cancellations Before Dispatch

To request an order change or cancellation, contact us promptly at:

info@babyboofashionc.shop

Please include your full name, order number, and requested change.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or cancelled after processing, fulfilment, or shipment has begun.

If the order has already been dispatched, you may need to receive it and follow our Return and Refund Policy.

This clause does not limit your statutory cancellation rights.

20. Statutory Cancellation Rights

Consumers purchasing eligible products online generally have the right to notify us that they wish to cancel within 14 calendar days after the day the products are received.

After notifying us of a valid cancellation, the products must normally be returned within a further 14 calendar days.

To exercise your cancellation right, contact:

info@babyboofashionc.shop

Your message must clearly state that you wish to cancel the purchase and should include your name and order number.

Certain products may be excluded from change-of-mind cancellation where permitted by law, including:

• Personalised or customised products

• Products made to the customer’s specifications

• Sealed hygiene-sensitive products after the seal has been removed

• Products that become inseparably mixed with other goods after delivery

Full return conditions and procedures are provided in our Return and Refund Policy.

Nothing in these Terms removes any cancellation right available under applicable law.

21. Shipping and Delivery

Delivery destinations, methods, estimated timeframes, tracking arrangements, and any applicable costs are explained during checkout and in our Shipping Policy.

Delivery estimates are not guaranteed delivery appointments unless we expressly agree to a specific guaranteed date.

Delivery may be affected by:

• Carrier delays

• Customs procedures

• Severe weather

• Public holidays

• Transport disruption

• Incorrect delivery information

• Security checks

• Events outside our reasonable control

We will use reasonable care when processing and arranging delivery.

22. Delivery Address

You must provide a complete and accurate delivery address.

Contact us promptly if you discover an address error.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Where a delivery fails because the customer supplied an incorrect or incomplete address, reasonable additional costs may be charged or deducted from a refund where permitted by law.

This does not apply where the addressing error was caused by us.

23. Delivery and Risk

For consumer orders, responsibility for loss of or damage to products normally remains with us until the products are delivered into the physical possession of:

• You

• A person identified by you

• Another person authorised to receive the delivery

Different rules may apply where you independently appoint a carrier that was not offered or arranged by us.

Ownership of products normally passes after full payment has been received and the products have been delivered, subject to applicable law.

24. Delayed or Failed Delivery

If an order is delayed, you should contact us using the details provided in this policy.

Where delivery by an agreed date was essential and we fail to meet that date, you may have the right to cancel.

Where delivery by a particular date was not essential, you may ask us to complete delivery within an appropriate additional period. If we fail to do so, you may have the right to cancel the affected order and receive a refund.

Nothing in this section limits statutory remedies concerning late or failed delivery.

25. Tracking and Missing Parcels

Where tracking is available, tracking information may be provided by email or through an order-status page.

Tracking information is supplied by the relevant carrier and may not update immediately.

If tracking states that a parcel was delivered but you cannot locate it, you should check:

• The delivery entrance

• Any designated safe place

• Household members

• Neighbours

• Reception or building management

• Carrier delivery photographs or notices

Contact us promptly if the parcel remains missing.

We may ask you to cooperate with a reasonable carrier investigation.

26. Customs and Import Charges

Where an order is delivered internationally, customs duties, import taxes, brokerage fees, or other local charges may apply.

Where such charges are not collected during checkout, they are generally the customer’s responsibility.

Customs authorities may require personal information or documentation before releasing a shipment.

We are not responsible for delays or charges imposed independently by customs authorities, except where we expressly agreed to pay or collect them.

27. Returns and Refunds

Returns, refunds, exchanges, cancellations, damaged-item claims, and return shipping responsibilities are governed by our Return and Refund Policy.

Before returning a product, contact:

info@babyboofashionc.shop

Do not send products to an address displayed on the original shipping parcel unless we confirm that it is the correct return address.

Nothing in our policies limits your legal rights concerning faulty, misdescribed, or otherwise non-conforming products.

28. Faulty or Misdescribed Products

Products supplied to consumers must be:

• Of satisfactory quality

• Fit for their intended purpose

• Consistent with their description

If a product is faulty, damaged before delivery, incorrectly supplied, or materially different from its description, contact:

info@babyboofashionc.shop

Depending on the circumstances and applicable law, available remedies may include:

• Rejection and refund

• Repair

• Replacement

• Price reduction

• Another appropriate remedy

Your statutory rights apply independently of any voluntary return period offered by us.

29. Product Care and Customer-Caused Damage

You are responsible for following product care, washing, storage, and usage instructions.

We are not responsible for damage caused by:

• Misuse

• Accidents after delivery

• Improper washing or cleaning

• Failure to follow care instructions

• Unauthorised alterations

• Negligent handling

• Normal wear and tear

This clause does not apply where damage resulted from an inherent fault, inaccurate instructions, or another matter for which we are legally responsible.

30. Website Availability

We aim to keep the website reasonably accessible and functional, but we do not guarantee uninterrupted or error-free access.

We may temporarily restrict or suspend website functions because of:

• Maintenance

• Security updates

• Technical faults

• Platform changes

• Legal requirements

• Events outside our reasonable control

We will use reasonable efforts to minimise material disruption where practicable.

31. Website Changes

We may update, change, suspend, or discontinue website features, products, or services.

Changes will not affect an order for which a binding contract has already been formed unless:

• You agree to the change

• The change is required by law

• The change does not materially disadvantage you

• We provide an appropriate alternative or refund

32. Permitted Use

You may use the website only for lawful personal shopping and informational purposes.

You must not use the website:

• For fraudulent or unlawful purposes

• To impersonate another person

• To submit false or misleading information

• To distribute viruses or malicious code

• To interfere with website security

• To access accounts or systems without permission

• To scrape or extract data through unauthorised automated means

• To infringe intellectual property rights

• To harass, threaten, or abuse another person

• To send spam or unauthorised advertising

• To conduct payment, chargeback, return, or refund fraud

• To circumvent purchase restrictions

• For unauthorised commercial exploitation

We may restrict access or suspend accounts where reasonably necessary to prevent fraud, unlawful conduct, security risks, or serious breaches of these Terms.

33. Intellectual Property

Unless otherwise stated, the website and its content are owned by, licensed to, or lawfully used by babyboofashionc.shop.

Protected content may include:

• Brand names and logos

• Product photographs

• Graphics and videos

• Product descriptions

• Written content

• Website layouts

• Software

• Databases

• Promotional materials

You may view and use the website for lawful personal shopping purposes.

You must not reproduce, distribute, publish, modify, sell, license, scrape, commercially exploit, or create derivative works from protected content without prior written permission, except where permitted by law.

No intellectual property ownership is transferred to you through use of the website or purchase of a product.

34. Third-Party Intellectual Property

Third-party trademarks, product names, photographs, logos, and other materials remain the property of their respective owners.

References to third-party brands do not necessarily indicate sponsorship, affiliation, endorsement, or partnership.

To report a suspected intellectual property infringement, contact:

info@babyboofashionc.shop

Please provide sufficient information to identify the protected material, the allegedly infringing content, and your authority to submit the complaint.

35. Reviews and Submitted Content

Where the website allows reviews, comments, photographs, or other submissions, you confirm that:

• You have the right to submit the content

• The content is accurate and based on genuine experience

• It does not infringe another person’s rights

• It is not unlawful, threatening, defamatory, discriminatory, obscene, or misleading

• It does not contain malicious software, spam, or unauthorised advertising

You retain ownership of your original content.

By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, format, display, and use it in connection with our website, customer communications, and lawful promotional activities.

We may refuse or remove content that breaches these Terms.

We will not knowingly alter a genuine review in a way that materially changes the customer’s expressed opinion.

36. Third-Party Links and Services

The website may link to third-party websites, payment services, delivery providers, applications, or social media platforms.

Third parties operate independently under their own terms and privacy policies.

We are not responsible for websites or services that we do not control, except where responsibility cannot lawfully be excluded.

A link does not necessarily mean that we endorse or approve the third party.

37. Shopify and Third-Party Applications

Our website is hosted through Shopify and may use third-party applications to support:

• Checkout

• Payments

• Customer accounts

• Delivery

• Analytics

• Reviews

• Marketing

• Customer support

• Fraud prevention

Use of certain functions may also be subject to the relevant provider’s terms.

We remain responsible for obligations that legally remain ours and do not rely on third-party providers to exclude mandatory duties to customers.

38. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Personal information may be processed to:

• Operate the website

• Process orders

• Take and verify payments

• Arrange delivery

• Prevent fraud

• Provide customer support

• Manage returns and refunds

• Comply with legal obligations

Where consent is required for marketing, cookies, or other processing, it will be requested separately.

39. Electronic Communications

By placing an order or contacting us electronically, you agree that we may send transactional communications electronically, including:

• Order acknowledgements

• Payment information

• Order confirmations

• Dispatch notifications

• Tracking updates

• Return and refund communications

• Customer service responses

• Security notices

• Legally required information

Transactional communications are separate from promotional marketing.

Opting out of marketing will not prevent essential order or service communications.

40. Our Responsibility to Consumers

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

A loss is foreseeable where it was an obvious consequence of the breach or was reasonably contemplated when the contract was formed.

We are not responsible for losses that:

• Were not reasonably foreseeable

• Were caused by inaccurate information supplied by you

• Were caused by your misuse of a product or the website

• Could reasonably have been reduced by appropriate action

• Resulted exclusively from events outside our reasonable control

• Are business losses arising from a purchase made wholly for personal purposes

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Defective products where liability cannot be excluded

• Breach of mandatory consumer rights

• Any other liability that cannot lawfully be excluded or limited

41. Business Customers

If you purchase products wholly or mainly for business purposes, certain consumer protections may not apply.

For business customers, to the extent permitted by law:

• We are not liable for indirect or consequential business losses

• We are not liable for loss of profit, revenue, opportunity, goodwill, anticipated savings, or business interruption

• Our total liability concerning an affected order will not normally exceed the amount paid for that order

These limitations do not apply to liability that cannot lawfully be excluded or limited.

42. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters

• Extreme weather

• Fire or flood

• War or civil unrest

• Government action

• Customs disruption

• Transport interruption

• Public health emergencies

• Widespread internet or utility failures

• Labour disputes

• Cyberattacks despite reasonable security measures

• Major supply-chain disruption

We will take reasonable steps to reduce the effect of the event and resume performance.

If a significant delay continues, you may have the right to cancel the affected order and obtain an appropriate refund.

43. Suspension and Termination

We may suspend or terminate access to the website or a customer account where reasonably necessary because of:

• Fraud or suspected fraud

• Unlawful conduct

• Serious or repeated breaches of these Terms

• Threats to website or payment security

• Harassment or abusive conduct

• Legal or regulatory requirements

Where reasonably practicable, we will explain the reason for the action.

Termination will not affect:

• Rights arising before termination

• Accepted orders unless cancellation is lawful

• Statutory consumer rights

• Provisions intended to continue after termination

44. Complaints

We aim to handle complaints fairly and professionally.

To submit a complaint, contact:

info@babyboofashionc.shop

Please include:

• Your full name

• Your order number, where relevant

• A clear description of the issue

• Relevant photographs or documents

• Previous correspondence

• The outcome you are seeking

We may request additional information reasonably necessary to investigate the complaint.

Submitting a complaint directly to us does not restrict your right to seek independent advice or use another legal remedy.

45. Changes to These Terms

We may update these Terms of Service to reflect:

• Changes to our website or services

• Changes to payment or delivery arrangements

• New security requirements

• Operational changes

• Legal or regulatory developments

The current version will be published on babyboofashionc.shop with a revised “Last updated” date.

Changes will apply prospectively and will not normally alter an existing contract for an accepted order unless:

• The change is required by law

• You agree to the change

• The change benefits you

• The change does not materially disadvantage you

46. Entire Agreement

These Terms of Service, together with the policies and product information presented before purchase, form the agreement between you and us regarding use of the website and purchases made through it.

They replace any previous discussions or representations concerning the same subject, except for statements that were expressly incorporated into an accepted contract or that cannot lawfully be excluded.

47. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be modified to the minimum extent necessary or removed where modification is not possible.

The remaining provisions will continue in effect.

48. No Waiver

If we delay or fail to enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

A waiver applies only to the specific circumstances in which it is given.

49. Transfer of Rights

You may not transfer your contractual rights or obligations without our prior written consent, except where applicable law permits otherwise.

We may transfer our rights or obligations as part of a business sale, restructuring, or service arrangement, provided that the transfer does not reduce your statutory rights or materially disadvantage you.

We will provide notice where required by law.

50. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to a contract under these Terms has no right to enforce it.

This does not affect any right or remedy available independently under applicable law.

51. Governing Law and Jurisdiction

These Terms of Service and contracts made through the website are governed by the laws of England and Wales.

Consumers residing in Scotland or Northern Ireland will continue to benefit from mandatory legal protections available in the part of the United Kingdom in which they live.

Consumers may bring legal proceedings in any court that has jurisdiction under applicable law, including the courts available in the part of the United Kingdom where they reside.

Nothing in this section removes a mandatory consumer right or legal protection.

52. Contact Information

Questions about these Terms of Service, orders, products, payments, delivery, returns, or use of the website should be sent to:

babyboofashionc.shop
Email: info@babyboofashionc.shop

Please do not send account passwords, complete payment card details, card security codes, or online banking credentials by email.