Refund policy

At babyboofashionc.shop, we want you to shop with confidence. This Return and Refund Policy explains your rights and the procedures for cancelling an order, returning a product, requesting a refund, and reporting a damaged, defective, incorrect, or missing item.

This policy applies to purchases made directly through babyboofashionc.shop.

Nothing in this policy excludes, restricts, or replaces any statutory consumer rights available under applicable United Kingdom law.

1. Our 30-Day Return Policy

We offer a voluntary return period of 30 calendar days from the date your order is delivered.

To request a return, contact us within this 30-day period at:

Email: info@babyboofashionc.shop

To qualify for a return under our voluntary 30-day policy, the product must normally:

  • Be unworn, unused, unwashed, and unaltered

  • Be in its original condition

  • Have all original tags and labels attached

  • Include all accessories and components supplied with it

  • Be returned in its original packaging where reasonably possible

  • Be accompanied by valid proof of purchase

You may examine clothing in the same way that you would reasonably examine it in a physical shop. Products showing signs of extended use, washing, staining, alteration, damage, perfume, smoke, makeup, deodorant, pet hair, or other contamination may not qualify for a full refund under our voluntary return policy.

Our voluntary 30-day return policy is provided in addition to your statutory rights.

2. United Kingdom Statutory Cancellation Right

For most products purchased online, UK consumers have the right to cancel the purchase without providing a reason.

You must notify us that you wish to cancel within 14 calendar days after the day on which the product is delivered.

To exercise your cancellation right, send a clear cancellation request to:

info@babyboofashionc.shop

After notifying us of your decision to cancel, you must return the product within a further 14 calendar days.

Where an order contains multiple products delivered separately, the cancellation period normally begins on the day after the final product is delivered.

Your cancellation request should include:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The product or products you wish to cancel

  • A clear statement that you wish to cancel the purchase

You are not required to provide a reason when exercising a valid statutory cancellation right.

3. How to Request a Return

Before returning any product, contact:

info@babyboofashionc.shop

Please provide:

  • Your full name

  • Your order number

  • The email address used for the purchase

  • The product you wish to return

  • The reason for the return

  • Photographs where the product is damaged, defective, incorrect, or materially different from its description

After reviewing your request, we will provide return instructions and the correct return address.

Do not send products to the address shown on the original shipping parcel, packaging, or carrier label unless we confirm that it is the correct return address.

Products returned to an unauthorised or incorrect address may be delayed, lost, or rejected.

Contacting us for return instructions does not prevent you from exercising a statutory cancellation right by sending us a clear cancellation statement within the applicable cancellation period.

4. Return Deadline

Returns made under our voluntary policy must be requested within 30 calendar days after delivery.

After receiving return instructions, you should send the product back promptly and within the return period stated in our instructions.

For a valid statutory cancellation, the product must be sent back within 14 calendar days after you notify us of the cancellation.

We may ask for evidence showing when the return was sent.

5. Return Shipping Costs

Change-of-Mind Returns

You are responsible for the direct cost of returning a product where:

  • You changed your mind

  • You ordered the wrong size, colour, style, or quantity

  • The product is no longer wanted

  • The product does not suit your personal preference

  • The return is not caused by a fault or mistake attributable to us

The original free standard shipping does not mean that return shipping is free.

Faulty, Damaged, or Incorrect Products

Where a product is faulty, damaged before delivery, materially misdescribed, incomplete, or incorrectly supplied, we will cover reasonable return shipping costs where required by law.

Do not return a faulty, damaged, or incorrect product at your own expense before receiving instructions from us.

Unauthorised or unnecessarily expensive return shipping costs may not be reimbursed.

6. Return Shipping Method

We strongly recommend using a tracked delivery service and retaining:

  • The shipping receipt

  • The tracking number

  • Proof of the return address

  • Photographs of the returned product

  • Photographs of the packaged return

You remain responsible for a change-of-mind return until it is delivered to the return address provided by us.

We are not responsible for a return that is lost because it was sent to an incorrect address or without an appropriate delivery service.

This does not apply where we arranged or supplied the return service.

7. Condition of Returned Products

You must take reasonable care of products while they are in your possession.

You may inspect a product only to the extent reasonably necessary to establish its nature, characteristics, size, fit, and function.

Where a product has been handled beyond what would reasonably be permitted in a physical shop, we may reduce the refund to reflect any reduction in value, where permitted by law.

Examples of excessive handling include:

  • Wearing a product for an extended period

  • Wearing a product outside

  • Washing or cleaning a product

  • Removing or damaging essential tags

  • Altering, repairing, or modifying a product

  • Causing stains, marks, tears, stretching, or other damage

  • Exposing the product to perfume, smoke, deodorant, makeup, or strong odours

  • Returning a different product from the one purchased

  • Returning an incomplete product

Any deduction will be reasonable and proportionate to the actual reduction in value.

This section does not limit your rights where a product was already faulty or non-conforming when delivered.

8. Non-Returnable Products

The following products cannot normally be returned because of a change of mind where an applicable legal exclusion applies:

  • Products made to your specifications

  • Personalised or customised products

  • Sealed products that are unsuitable for return for health protection or hygiene reasons after the seal has been removed

  • Underwear, lingerie, bodysuits, hosiery, or similar intimate products after a hygiene seal has been removed

  • Swimwear after a hygiene seal has been removed

  • Earrings or pierced jewellery after a hygiene seal has been removed

  • Products that have been inseparably mixed with another product after delivery

  • Digital products after downloading or access has begun with the required consent

  • Gift cards that have been used, activated, or partially redeemed

A product will not be excluded merely because it was sold at a reduced price.

These exclusions do not apply where a product is faulty, incorrectly supplied, materially misdescribed, or where refusing the return would be unlawful.

9. Sale and Promotional Products

Sale, clearance, and promotional products may be returned under the same eligibility requirements as full-price products unless a lawful product-specific exclusion applies.

A reduced price does not remove your statutory rights concerning faulty, damaged, misdescribed, or non-conforming products.

Where a discount depended on purchasing multiple products or reaching a minimum order value, returning part of the order may cause the promotion to be recalculated.

The refund may be adjusted to reflect the price that would have applied to the products you keep.

10. Bundles and Multi-Buy Promotions

Products sold as a bundle or under a multi-buy promotion may need to be returned together to receive a full refund for the bundle.

Where only part of a promotional bundle is returned, we may recalculate the price of the products retained and refund the remaining balance.

This calculation will not affect any statutory remedy available for a faulty or non-conforming individual product.

11. Free Gifts

If a free gift was supplied because an order met specific promotional conditions, the gift should also be returned where the remaining order no longer qualifies for it.

If the free gift is not returned, we may deduct its stated value from the refund where this was clearly disclosed and is permitted by law.

This does not affect your statutory rights.

12. Damaged Products

Please inspect your order as soon as reasonably possible after delivery.

If a product arrives damaged, contact us promptly at:

info@babyboofashionc.shop

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Photographs of the internal packaging

  • A photograph of the shipping label

Please retain the product and all packaging until we provide instructions.

Depending on the circumstances, we may provide:

  • A replacement

  • A repair

  • A full refund

  • A partial refund

  • Another appropriate legal remedy

13. Defective or Faulty Products

Products supplied by babyboofashionc.shop must be:

  • Of satisfactory quality

  • Fit for their intended purpose

  • Consistent with their description

If you believe a product is defective or faulty, contact:

info@babyboofashionc.shop

Please provide your order number, a detailed description of the fault, and photographs or videos where appropriate.

The remedy available may depend on:

  • The nature of the fault

  • When the fault was identified

  • Whether the product has been used

  • Whether repair or replacement is appropriate

  • The requirements of applicable consumer law

Depending on the circumstances, you may be entitled to reject the product, obtain a refund, request a repair or replacement, or receive another appropriate remedy.

Our 30-day voluntary return period does not replace or shorten your statutory rights concerning faulty products.

14. Incorrect Products

If you receive a product that is different from the one ordered, contact us promptly at:

info@babyboofashionc.shop

Please provide:

  • Your order number

  • The name of the product ordered

  • The product received

  • Photographs of the product

  • Photographs of the product label

  • A photograph of the shipping label

Do not use or return the incorrect product until we provide instructions.

Where we supplied the incorrect product, we will provide an appropriate remedy without charging you reasonable return or replacement shipping costs.

15. Missing Products

If your parcel does not contain every product listed in your order, contact us promptly.

Before contacting us, please check:

  • Whether the order was divided into multiple shipments

  • All packaging materials

  • Your shipping confirmation emails

  • All available tracking numbers

Please send your order number and photographs of the parcel and its contents to:

info@babyboofashionc.shop

If a purchased product is confirmed as missing, we will provide an appropriate replacement or refund.

16. Incorrect Size or Colour

Products ordered in the wrong size or colour may be returned under our voluntary 30-day return policy, provided they satisfy the eligibility and condition requirements.

Customers are responsible for reviewing the selected:

  • Size

  • Colour

  • Style

  • Quantity

  • Product measurements

Return shipping costs for an incorrect size, colour, or personal preference are normally the customer’s responsibility unless the mistake was caused by us.

17. Exchanges

We do not guarantee direct exchanges.

To obtain another size, colour, or product, you may return the original eligible product for a refund and place a new order.

This approach helps avoid delays and ensures that the replacement product is purchased at the current available price.

Products cannot be reserved while a return is in transit or awaiting inspection.

Where we supplied a faulty or incorrect product, we may offer a replacement directly where appropriate and available.

18. Return Inspection

After a returned product is delivered, we will inspect it to confirm:

  • The correct product was returned

  • The product’s condition

  • Whether tags and accessories are included

  • Whether the return qualifies under this policy

  • Whether any reduction in value has occurred

  • Whether a fault or damage claim is supported

We will notify you when the return has been reviewed and whether the refund has been approved.

Inspection under our voluntary return policy does not remove or delay a statutory remedy where liability has already been established.

19. Refund Method

Approved refunds will normally be issued to the original payment method used for the purchase.

We cannot normally issue a refund to:

  • A different payment card

  • A different PayPal account

  • A different bank account

  • Another person

  • A payment method not used for the original transaction

Where the original payment method is no longer available, contact us so that an appropriate lawful solution can be considered.

Refunds will be issued in the original transaction currency.

Your bank or payment provider may apply its own currency conversion rate or processing procedures.

20. Refund Processing Time

For returns made under our voluntary 30-day policy, approved refunds will be processed as soon as reasonably possible after the returned product has been received and inspected.

Where you exercise a valid statutory cancellation right, we will issue the required refund without undue delay and no later than 14 calendar days after:

  • We receive the returned product; or

  • You provide evidence that the product has been sent back,

whichever occurs first.

We may withhold the refund until the product has been returned or adequate evidence of return has been provided.

Once we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to credit the funds to your account.

Payment-provider processing times are outside our control.

21. Original Delivery Charges

Standard shipping from babyboofashionc.shop is free.

Where you validly cancel an eligible online purchase, there is therefore normally no standard outbound shipping charge to refund.

If a paid premium or expedited delivery service is offered and selected, we are only required to refund the cost of the least expensive standard delivery method where applicable.

Additional amounts paid for premium delivery may not be refundable unless the order was faulty, incorrectly supplied, or delivered in breach of an agreed essential delivery term.

22. Partial Refunds

A partial refund may be issued where legally permitted if:

  • A product has suffered a reduction in value because of excessive handling

  • A returned order is incomplete

  • Accessories, components, or promotional products are missing

  • Only part of an order is returned

  • A multi-buy discount must be recalculated

  • A product has been damaged after delivery by the customer

  • A service or benefit has already been consumed where permitted by law

Any deduction will be reasonable and based on the circumstances.

We will not make an unlawful deduction from a refund for a faulty or non-conforming product.

23. Order Cancellation Before Dispatch

To request cancellation before dispatch, contact us as soon as possible at:

info@babyboofashionc.shop

Please include your full name and order number.

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once fulfilment or shipment has begun.

If an order has already been dispatched, you may need to receive it and follow the return procedure described in this policy.

This does not restrict your statutory cancellation rights.

24. Refused Deliveries

Refusing a delivery does not automatically complete a cancellation or return request.

You should contact us to provide a clear cancellation or return request.

Where a refused parcel is returned to us, any refund will normally be processed after the parcel has been received and identified.

Reasonable costs caused by an unjustified refusal may be deducted where permitted by law.

This does not affect a valid statutory cancellation or rejection of faulty goods.

25. Unclaimed and Returned-to-Sender Parcels

A parcel may be returned to the sender because:

  • The address was incorrect or incomplete

  • The customer did not collect it

  • Delivery was repeatedly unsuccessful

  • Delivery was refused

  • The carrier could not access the location

If a parcel is returned to us, we may offer reshipment or a refund after the parcel has been received and reviewed.

Reasonable costs caused by inaccurate address information, failure to collect the parcel, or an unjustified refusal may be charged or deducted where permitted by law.

This does not apply where the delivery failure was caused by us or the carrier.

26. Return of Gifts

A gift recipient may contact us regarding a return, but refunds will normally be issued to the original payment method used by the purchaser.

We may require the original order number or other proof of purchase.

We cannot disclose private order or payment information to a gift recipient without appropriate authorisation.

27. Proof of Purchase

We may request reasonable evidence that the product was purchased from babyboofashionc.shop.

Acceptable evidence may include:

  • An order confirmation

  • An order number

  • The email address used for the order

  • A payment record

  • A shipping confirmation

  • Other reliable purchase information

A paper receipt is not necessarily required where another form of proof is available.

28. Product Care and Customer-Caused Damage

We are not responsible for damage caused after delivery by:

  • Failure to follow care instructions

  • Improper washing or drying

  • Misuse

  • Accidental damage

  • Negligent handling

  • Unauthorised alterations

  • Normal wear and tear

  • Improper storage

This exclusion does not apply where damage resulted from an inherent fault, inaccurate instructions, or another matter for which we are legally responsible.

29. Return Fraud and Abuse

We may investigate suspected return fraud or abuse, including:

  • Returning a different product

  • Returning an empty parcel

  • Falsely reporting a product as missing

  • Deliberately damaging a product

  • Altering proof of postage

  • Repeatedly abusing promotional or return policies

  • Making a false non-delivery claim

We may reject fraudulent claims and provide relevant information to payment providers, carriers, insurers, regulators, or law-enforcement authorities where lawful.

This section will not be used to obstruct a genuine return, refund, cancellation, or consumer-rights claim.

30. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.

Where a payment dispute is opened, we may provide the payment provider with relevant:

  • Order records

  • Tracking information

  • Delivery evidence

  • Customer communications

  • Return records

  • Refund information

Nothing in this section prevents you from lawfully disputing an unauthorised or incorrectly processed payment.

31. Consumer Rights

This policy is intended to provide additional information and voluntary return rights.

It does not exclude, limit, or replace your statutory rights concerning:

  • Faulty products

  • Misdescribed products

  • Products that are not of satisfactory quality

  • Products that are not fit for purpose

  • Late or failed delivery

  • Online cancellation rights

  • Refunds, repairs, and replacements

Where this policy conflicts with a mandatory consumer right, the mandatory consumer right will apply.

32. Changes to This Policy

We may update this Return and Refund Policy to reflect changes to:

  • Our return procedures

  • Our products

  • Shopify services

  • Payment methods

  • Delivery arrangements

  • Legal or regulatory requirements

The current version will be published on babyboofashionc.shop with an updated revision date.

The policy in effect when your order was placed will normally apply to that order unless a later change is legally required or is more favourable to you.

33. Contact Us

For returns, refunds, cancellations, exchanges, damaged products, faulty products, incorrect products, or missing-item enquiries, contact:

babyboofashionc.shop
Email: info@babyboofashionc.shop

Please include your full name and order number.

Do not send account passwords, complete payment card details, card security codes, or online banking credentials by email.