Shipping policy

 

Thank you for shopping with babyboofashionc.shop.

This Shipping Policy explains our free standard shipping service, order processing procedures, estimated delivery times, tracking arrangements, delivery responsibilities, and the steps to take if an order is delayed, damaged, lost, or returned to the sender.

This Shipping Policy applies to orders placed directly through babyboofashionc.shop.

Nothing in this policy excludes, restricts, or limits any statutory rights available to consumers under applicable United Kingdom law.

1. Free Standard Shipping

We provide free standard shipping on all orders accepted through babyboofashionc.shop.

Our free standard shipping service:

• Has no minimum purchase requirement

• Does not require a promotional code

• Is automatically applied during checkout

• Is available for all delivery destinations accepted by our checkout system

• Does not add a standard delivery charge to your order total

If a delivery address or destination cannot be selected or accepted during checkout, we may be unable to deliver to that location.

Free standard shipping applies to the original shipment of an accepted order. It does not necessarily cover return shipping, premium delivery services, customs charges, address-correction fees, or reshipping costs caused by incorrect information supplied by the customer.

2. Estimated Delivery Time

Our estimated total delivery time is:

15 to 20 calendar days after your order is confirmed.

This estimated timeframe includes order processing and transportation.

The delivery period begins after:

• Your order has been successfully submitted

• Payment has been authorised

• The order has been accepted

• Any necessary payment, fraud, identity, or address verification has been completed

• An order confirmation has been sent

The 15-to-20-day timeframe is an estimate and not a guaranteed delivery appointment unless we expressly confirm a specific guaranteed delivery date in writing.

3. Order Processing

Orders are normally processed within 1 to 3 business days after payment authorisation.

The processing period is included within the total estimated delivery time of 15 to 20 calendar days. It is not added separately.

Business days are Monday to Friday, excluding United Kingdom public holidays.

Order processing may include:

• Confirming payment authorisation

• Reviewing the order for fraud prevention

• Checking product availability

• Confirming the delivery address

• Preparing and packaging the products

• Generating shipping documentation

• Transferring the parcel to a delivery provider

Orders placed during weekends or public holidays may begin processing on the next business day.

Promotional events, seasonal demand, product launches, or unusually high order volumes may result in additional processing time.

4. Order Confirmation

After placing an order, you should receive an order confirmation at the email address entered during checkout.

The confirmation will normally include:

• Your order number

• The products ordered

• The delivery address

• The amount paid

• The selected delivery method

• Other relevant order information

Please review your order confirmation carefully.

Contact info@babyboofashionc.shop promptly if any information is incorrect.

An automated acknowledgement that we have received your order does not necessarily mean that the order has been accepted. Order acceptance is governed by our Terms of Service.

5. Shipping Confirmation

When your order has been prepared for shipment, we may send a shipping confirmation email.

Where available, the shipping confirmation may include:

• A tracking number

• A tracking link

• The delivery provider

• The dispatch date

• An updated delivery estimate

Tracking information may take several business days to become active after the parcel has been transferred to the delivery provider.

A delay in tracking activation does not necessarily mean that the parcel has not been shipped.

6. Tracking Your Order

Where tracking is available, you can follow the parcel using the tracking link provided in your shipping confirmation.

Tracking information is supplied by the relevant delivery provider and may not update continuously.

There may be periods without a new tracking scan while the parcel is:

• Moving between sorting facilities

• Transferring between delivery providers

• Awaiting customs clearance

• Moving through an international transport network

• Awaiting processing by a local delivery provider

• Moving during a weekend or public holiday

Please allow reasonable time for tracking information to update before contacting us.

For tracking assistance, email:

info@babyboofashionc.shop

Please include your full name and order number.

7. Delivery Destinations

We deliver only to destinations available for selection during checkout.

Available delivery destinations may depend on:

• Delivery-provider coverage

• Product restrictions

• Fulfilment availability

• Customs requirements

• Local laws and regulations

• Security considerations

• Operational capacity

Delivery availability may change without notice.

If we accept an order and later discover that it cannot be delivered to the selected destination, we will contact you and provide an appropriate solution. This may include cancelling the affected order and refunding the amount paid.

8. Delivery Address Requirements

You are responsible for providing a complete, current, and accurate delivery address.

Your address should include, where applicable:

• Recipient’s full name

• House or building number

• Street name

• Flat, apartment, suite, or unit number

• Town or city

• County or region

• Postcode

• Country

• Valid telephone number

• Valid email address

We are not responsible for delays caused by incorrect or incomplete information provided by the customer, except where we failed to use reasonable care after being informed of the error.

9. Address Changes

To request an address correction or change, contact us immediately at:

info@babyboofashionc.shop

Please provide:

• Your full name

• Your order number

• The original address

• The corrected address

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that a change will be possible after processing or shipment has begun.

Once a parcel has been dispatched, an address change may:

• Be unavailable

• Require approval from the delivery provider

• Cause additional delivery time

• Incur an address-correction charge

• Require the parcel to be returned before reshipment

We will not impose an additional charge without informing you where the cost results from a requested address change.

10. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the parcel may be delayed or returned to the sender.

If the parcel is returned, we may offer:

• Reshipment to a corrected address

• Cancellation of the order

• A refund after the parcel has been received and inspected

Although original standard shipping is free, reasonable costs incurred because of an incorrect or incomplete address may be charged or deducted from a refund where permitted by law.

This does not apply where the addressing error was caused by us.

11. Multiple Shipments

An order containing multiple products may be divided into separate parcels.

Products may be shipped separately because:

• They are stored at different fulfilment locations

• They become available at different times

• Separate packaging is safer

• Parcel weight or size restrictions apply

• Operational requirements make separate shipment necessary

You may receive multiple shipping confirmations or tracking numbers.

Separate parcels may arrive on different days within the estimated delivery period.

You will not be charged additional standard shipping fees when we divide an order into multiple shipments.

12. Delivery Providers

We may use different postal operators, couriers, logistics providers, fulfilment partners, and local delivery services depending on:

• Delivery destination

• Parcel size and weight

• Product location

• Delivery-provider capacity

• Service availability

• Operational requirements

We do not guarantee that a particular delivery provider will be used unless expressly stated during checkout.

A parcel may be transferred between several providers before final delivery.

13. Delivery Attempts

Depending on the delivery provider and destination, the provider may:

• Deliver directly to the recipient

• Leave the parcel with an authorised person

• Leave the parcel with a neighbour

• Deliver it to a designated safe place

• Redirect it to a collection point

• Attempt delivery again

• Return it to the sender

Please monitor tracking information and respond promptly to delivery notifications.

Where a parcel is taken to a collection point, you are responsible for collecting it within the period specified by the delivery provider.

14. Safe-Place Deliveries

Where available, you may request that a parcel be left in a designated safe place.

You are responsible for ensuring that a location selected by you is reasonably secure and suitable for delivery.

Subject to applicable consumer law, we are not responsible for loss or damage occurring after a parcel has been delivered in accordance with specific safe-place instructions supplied by you.

If a delivery provider leaves the parcel in an unauthorised or clearly unsuitable location and the parcel cannot be found, contact us promptly so that we can investigate.

15. Delivery to Another Person

A parcel may be treated as delivered when received by:

• The customer

• A person identified by the customer

• A person authorised to accept delivery at the address

• A receptionist or concierge authorised to receive parcels

• Building management or mailroom staff

• Staff at an authorised collection point

Please take care when arranging delivery to workplaces, hotels, shared accommodation, student housing, reception areas, or other locations where several people may receive parcels.

16. Risk of Loss or Damage

For consumer orders, responsibility for loss of or damage to products normally remains with us until the products are delivered into the physical possession of:

• You

• A person identified by you to receive the products

• Another person authorised by you to accept delivery

Different rules may apply where you independently appoint a delivery provider that was not offered or arranged by us.

Nothing in this section removes or restricts any mandatory consumer rights.

17. Delivery Delays

Although we aim to deliver orders within 15 to 20 calendar days, delays may occasionally occur because of:

• Severe weather

• Public holidays

• Carrier congestion

• Customs inspections

• Transport disruption

• Strikes or industrial action

• Natural disasters

• Public health emergencies

• Security incidents

• Incorrect delivery information

• Remote delivery locations

• High seasonal demand

• Fulfilment interruptions

• Events outside our reasonable control

Where we become aware of a material delay, we may send an updated delivery estimate by email.

A temporary delay or lack of tracking updates does not necessarily mean that a parcel has been lost.

18. Orders Not Delivered Within 20 Days

If your order has not arrived within 20 calendar days after order confirmation, please:

1. Review the latest tracking information.

2. Confirm that the delivery address is correct.

3. Check any designated safe place.

4. Check with household members or neighbours.

5. Check with reception, concierge, or building management.

6. Review any delivery notice or carrier photograph.

7. Contact us at info@babyboofashionc.shop.

Please provide:

• Your full name

• Your order number

• The email address used for the order

• Your complete delivery address

• Any available tracking information

We will review the order and, where appropriate, contact the delivery or fulfilment provider.

19. Late Delivery and Consumer Rights

We will use reasonable care to deliver your order within the estimated or specifically agreed delivery period.

If delivery by a particular date was essential and we fail to meet that agreed date, you may have the right to cancel the affected order.

Where delivery by a particular date was not essential, you may ask us to complete delivery within an appropriate additional period. If we fail to deliver within that additional period, you may have the right to cancel the affected order and receive a refund.

Where only part of an order is delayed, cancellation rights may apply to the delayed products or, where the products cannot reasonably be separated, the entire order.

Nothing in this policy limits statutory remedies for late or failed delivery.

20. Lost Parcels

A parcel may be treated as lost after a reasonable investigation and confirmation from the relevant delivery or fulfilment provider.

Before approving a lost-parcel claim, we may ask you to:

• Confirm the delivery address

• Check with household members

• Check with neighbours

• Check reception or building management

• Review carrier notices or photographs

• Contact a local delivery office

• Complete a non-receipt declaration

• Cooperate with a reasonable carrier investigation

If a parcel is confirmed as lost before delivery, we will provide an appropriate remedy, which may include:

• Sending a replacement, subject to availability

• Refunding the affected products to the original payment method

A consumer will not be required to bear the loss of a parcel that was not properly delivered to the consumer or an authorised recipient.

21. Tracking Shows Delivered but the Parcel Is Missing

If tracking states that your parcel has been delivered but you cannot locate it, please check:

• The main delivery entrance

• Your letterbox or parcel box

• Any designated safe place

• Household members

• Neighbours

• Reception or building management

• The carrier’s delivery photograph

• Any delivery notice or collection-point notification

If the parcel remains missing, contact info@babyboofashionc.shop promptly.

We may open an investigation with the delivery provider and request additional information from you.

A delivery scan is relevant evidence but may not be treated as conclusive where there is a credible non-delivery concern.

22. Damaged Parcels or Products

Please inspect your parcel and products as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact:

info@babyboofashionc.shop

Please provide:

• Your full name

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the outer packaging

• Photographs of the internal packaging

• A photograph of the shipping label

Please retain the damaged product and packaging until we provide instructions.

Depending on the circumstances and your statutory rights, we may provide:

• A replacement

• A repair

• A full refund

• A partial refund

• Another appropriate remedy

23. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, contact us promptly.

Please include:

• Your full name

• Your order number

• The product ordered

• The product received

• Details of any missing item

• Photographs of the parcel and its contents

• A photograph of the shipping label

Before reporting a missing product, please check whether the order was divided into separate shipments.

Do not return an incorrect product until we provide instructions.

Where we supplied the wrong product or failed to supply a purchased product, we will provide an appropriate remedy without charging additional standard shipping fees.

24. Refused Deliveries

Refusing a delivery does not automatically cancel an order or complete a valid return.

If you wish to cancel or return an order, contact:

info@babyboofashionc.shop

Where a parcel is refused and returned to us, we will process the matter after the parcel has been received and identified.

Reasonable costs caused by an unjustified refusal may be deducted from a refund where permitted by law.

This does not affect valid statutory cancellation, refund, or rejection rights.

25. Unclaimed Parcels

If a parcel is delivered to a collection point, you should collect it within the period specified by the delivery provider.

An unclaimed parcel may be returned to the sender.

Where an unclaimed parcel is returned, we may offer:

• Reshipment

• Cancellation

• A refund after receipt and inspection

Although original standard shipping is free, reasonable reshipping or return costs caused by failure to collect a parcel may be charged where permitted by law.

This does not apply where the failure was caused by us or the delivery provider.

26. Returned-to-Sender Parcels

A parcel may be returned to the sender because of:

• An incorrect or incomplete address

• Failed delivery attempts

• Failure to collect the parcel

• Refusal of delivery

• Carrier restrictions

• Customs issues

• Damage during transport

• An inaccessible delivery location

If tracking indicates that a parcel is being returned, contact us.

We will normally wait until the parcel reaches the relevant return facility before approving reshipment or a refund.

27. Customs and Import Procedures

Some orders may pass through customs or border-control procedures.

Customs clearance may require:

• Recipient information

• Product descriptions

• Proof of value

• Tax information

• Additional documents

• Inspection of the parcel

Customs processing may extend the estimated delivery time.

We are not responsible for delays caused solely by customs authorities, although we will provide reasonable assistance where possible.

Any applicable customs duties, import taxes, or processing charges will be handled according to the information presented during checkout and applicable law.

28. Taxes and Additional Charges

Standard shipping is free on all accepted orders.

The total amount payable to us will be displayed before you submit the order.

Free shipping applies to the standard delivery charge. It does not necessarily remove:

• Applicable taxes

• Customs duties

• Import charges

• Premium delivery charges

• Address-correction fees

• Reshipping costs caused by customer error

We will not knowingly impose an undisclosed mandatory charge after an order has been placed.

29. Delivery Restrictions

We may be unable to deliver certain products to particular destinations because of:

• Import restrictions

• Carrier limitations

• Product safety regulations

• Size or weight restrictions

• Customs requirements

• Remote-location restrictions

• Legal or regulatory requirements

Where an accepted order cannot lawfully or reasonably be delivered, we may cancel the affected product and issue a refund to the original payment method.

30. Cancelling an Order Before Dispatch

To request cancellation before dispatch, contact us as soon as possible:

info@babyboofashionc.shop

Please include your full name and order number.

We will make reasonable efforts to cancel the order, but cancellation may not be possible after processing or shipment has begun.

If the order has already been dispatched, you may need to receive it and follow our Return and Refund Policy.

This section does not limit any statutory right to cancel an eligible online purchase.

31. Return Shipping

Free outbound standard shipping does not automatically include free return shipping.

Return shipping responsibilities are explained in our Return and Refund Policy.

In general:

• Customers may be responsible for return shipping for change-of-mind returns.

• We will cover reasonable return costs where required for faulty, damaged, materially misdescribed, or incorrectly supplied products.

• Customers must obtain return instructions before sending a product.

Do not send a return to the address shown on the original parcel unless we confirm that it is the correct return address.

32. Delivery Communications

We may contact you regarding:

• Order confirmation

• Payment verification

• Address verification

• Shipping confirmation

• Tracking updates

• Customs requirements

• Delivery problems

• Failed delivery attempts

• Returned parcels

• Lost-parcel investigations

These communications are transactional and may be sent even if you have opted out of promotional marketing.

You are responsible for providing a valid email address and reviewing your inbox and spam folder for order-related communications.

33. Events Outside Our Reasonable Control

We are not responsible for delays caused exclusively by events outside our reasonable control, provided that we used reasonable care when arranging fulfilment and delivery.

Such events may include:

• Natural disasters

• Severe weather

• Fire or flood

• War or civil unrest

• Government restrictions

• Customs disruption

• Public health emergencies

• Widespread transport interruption

• Labour disputes

• Widespread telecommunications failure

• Major carrier network failure

We will take reasonable steps to reduce the effect of the disruption and resume performance.

This section does not remove your statutory rights where delivery is excessively delayed or does not occur.

34. Fraudulent Delivery Claims

We reserve the right to investigate suspected fraudulent or abusive delivery claims.

Where lawful, we may provide relevant order, tracking, delivery, address, communication, and payment information to:

• Delivery providers

• Payment providers

• Fraud prevention services

• Insurers

• Regulators

• Courts

• Law-enforcement authorities

This section will not be used to prevent or discourage genuine claims involving lost, damaged, stolen, or incorrectly delivered parcels.

35. Customer Responsibilities

To help ensure successful delivery, customers should:

• Provide accurate contact and address information

• Review the order confirmation

• Monitor tracking information

• Respond promptly to verification requests

• Ensure that someone can receive the parcel where necessary

• Follow collection instructions

• Report delivery problems promptly

• Use secure safe-place instructions

• Retain packaging where an item arrives damaged

Failure to take these steps does not automatically remove statutory rights, but it may affect our ability to investigate or resolve a delivery issue.

36. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to:

• Delivery services

• Carrier arrangements

• Fulfilment procedures

• Available destinations

• Shopify functions

• Legal obligations

• Operational requirements

The current version will be published on babyboofashionc.shop with a revised “Last updated” date.

The shipping terms presented when your order was placed will normally apply to that order unless a later change is required by law or is more favourable to you.

37. Contact Us

For questions about shipping, tracking, delivery delays, damaged parcels, missing orders, incorrect addresses, or returned shipments, contact:

babyboofashionc.shop
Email: info@babyboofashionc.shop

Please include your full name and order number so that we can locate your order efficiently.

Do not send complete payment card details, card security codes, account passwords, or online banking credentials by email.